FAQ

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  • Q: What are the payment methods available?
  • A:Payment methods that can be used are: Visa & Master card & PayPal as well.
  • Q:Do you ship internationally?     
  • A:Yes, we ship worldwide.
  • Q:Can I change my shipping address?
  • A:Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence,if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
  • Q:How do I track my order?
  • A:email to us at “kysonsports@outlook.com” We will get back to you in 2 to 3 business days with your tracking number, if it’s available.
  • Q:How long will it take for my order to be delivered?
  • A:The duration of the shipping depends on the product and the location.You can find the shipping duration on each product page.Usually, it will take around 7-10days for the order to be delivered.
  • Q:How do I know if my items have been shipped or not?
  • A:When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
  • Q:What if I receive a product that is damaged
  • A:We always try our best to serve our customers with the best quality products. 
            However, there might be several factors which result in your products to be damaged. 
            If you have received a defective or a damaged product,
            Please email to us at “kysonsports@outlook.com”Let us know the problem and don't forget to attach photo or video so we
            can address the issue clearly.
            We will send a replacement if the customer requests for one.